Equipment Customer Stories Download Manual

Manage Complaints
Improve
Customer Service
with Video Logs

No more Delivery Disputes, Tracking the Causes, Wasting Workforce,
and Customer Service Stress with Realpacking. No more Delivery Disputes, Tracking the Causes, Wasting Workforce, and Customer Service Stress with Realpacking.

Realpacking is a Solution
that Automatically
Records the Packing Process
with a Tracking Number.

Integrating management systems such as WMS or OMS with Realpacking allows to automatically record packing videos and send them to the customer within 30 seconds when a claim occurs.

Improve Complaints Management by
Leaving Video Logs of the Packing Process.

In 2021, Realpacking recorded 22 million packing videos.
It helped reduce the claim process time by 30 seconds,
reducing the inflow of customer service by 85%.

Claim
Process Time
within 30secs

Inflow of
Customer Service
reduced 85%

Service
Satisfaction
98.8%

Most Impressive &
Differenciated Service
1st place

Improve Customer Experience (CX)
by Sending a Packing Video to Customer
Before it Ships.

5 million packing videos were sent out and received a 98.9% service satisfaction rate.
Also, we ranked 1st for both the most impressive service (55.6% responded)
and the most differentiated service (85.5% responded).

No More Conflict
Over Delivery Complaints.
Communicate With Confidence.

Wasting Workforce to Track Causes

Dispute Due to Misdelivery

CS Stress

Fastest way to solve problems

Realpacking

Customer Stories

Check our customer stories who are improving customer experience(CX) and claim process through Realpacking.

High-End Goods

For high-end luxury goods, it is essential to check the product's condition. Record inspection process with Realpacking, then send it to the customer. The customer can see the product's condition before its arrival, which increases brand credibility. Furthermore, it can serve as evidence for future conflict with the customer. Brands such as MUST IT and BALAAN are already using it.

Clothings

Realpacking is now becoming an essential part of the clothing industry. The brands record and send packing videos to their customers, starting from Handsome (Hyundai) to Sinsung Tongsang, Style Nanda, Brandi, and many more.

Foods

A prime factor in the food industry like Ediya, Market Kurly, Paldo, and more is packing accuracy. It is important to find whether it happened during delivering or packing to determine who is responsible for the damage. Eydia and Paldo have experienced a decrease in claims to 90% after using Realpacking's service.

Cosmetics

Well-known companies such as LVMH, Dr. Jart, and Mongdies use Realpacking. They use our service as proof of product damage. Also, many companies increase customer retention by sending out messages with a packing video attached.

Jewelry

Most of the customers in the jewelry industry are women, and they are sensitive to customer experience. So many jewelry companies use Realpacking as marketing material to show how much they care for their customers. Brand such as J.ESTINA is using our service.

Logistics Center

Logistics centers such as Hanjin, Yongma Logis, Pantos, DHL, and LogisAll choose Realpacking as an additional revenue source and differentiated sales factors to appeal to their clients. Logistics centers use Realpacking services to propose the record of the packing process, additional services, and marketing ideas.

Fastest way to
solve problems

Realpacking

Client Sales Strategy

Provide differentiated services to clients by improving customer service work tasks, enhancing brand image, and customer satisfaction.

Optimize Work Efficiency

Optimize work efficiency by integrating WMS or other management programs with Realpacking to record the packing process.

Provide Video API

Add the recorded video to the existing delivery notification message. You can also search and check the packing video directly from the customer service program.

Reduced Order Cancellation

Send packing video to the customer, it will dramatically reduce the order cancellation rate before arrival.

Many Companies are Improving
Customer Experience (CX) with Realpacking.

Many Companies are Improving Customer Experience (CX) with Realpacking.

Contact us

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INBET Co., Ltd. CEO : Jong cheol Kim Contact Number : +82-505-223-9063 Fax : +82-505-223-9064 E-Mail : rp_help@realpacking.com

Address : Room 301, Seoul Startup Hub Annex, 21, Baekbeom-ro 31-gil, Mapo-gu, Seoul, Republic of Korea

Business Registration No. : 408-81-76886 E-commerce Permit : 2015-서울구로-1225 S/W Registration : 2007-08943

No more Delivery Disputes, Tracking the Causes, Wasting Workforce, and Customer Service Stress with Realpacking. No more Delivery Disputes, Tracking the Causes, Wasting Workforce, and Customer Service Stress with Realpacking.