Today's story takes us to a global beauty-tech company's automated production line that we visited on a beautiful day. This company has captured consumers' hearts across multiple verticals—beauty products, skincare devices, and fashion—achieving 10 consecutive years of growth and celebrating their KOSPI listing this year.
As companies scale and revenue grows, logistics operations inevitably incorporate automation equipment piece by piece. The harmony between automated systems and human workforce becomes essential to meet increasing daily shipping volumes. At the logistics facility we visited, we observed various automated equipment including auto-labelers, sealing machines, and mobile robotic wrapping systems.
However, increased volume can also lead to more customer complaints. Company A was experiencing a continuous stream of customer complaints about receiving damaged packages.
The challenge? Since this company processes shipments through automated lines, they couldn't determine whether boxes were damaged during the packing process or during delivery by the shipping carrier, making it difficult to respond effectively to customer complaints. Without identifying the root cause, they continued absorbing losses.
Given that their products fall into premium price ranges and their target demographic highly values brand experience quality, Company A reached out to us for a solution.
Our client wanted to maintain quality until the moment products reach their final customers. This requires verification that boxes ship out in perfect condition. If customers file damage claims despite normal shipment from the logistics center, the company can provide proof of proper shipment and discuss delivery quality issues with the shipping carrier.
Automated lines typically follow a process where packages move along conveyor belts, get filled with protective materials, pass through sealing machines and auto-labelers, then get loaded onto pallets. After examining the site, we proposed maintaining existing processes while adding filming capabilities at the final stage of the automated line to check for box damage as requested by our client.
Drawing on our extensive experience with automated line installations, we proceeded to install BCR scanners and webcam mounts without disrupting existing equipment.
We installed BCR scanners at box height and configured them to send signals for automatic filming whenever QR codes are scanned as boxes pass by. Since filming starts automatically when scanners read box numbers, no additional manual work is required on the automated line.
We configured scanners according to box positions and directions, confirming that codes were being read properly and real-time packing was being filmed immediately.
We then placed mounting brackets above the conveyor belt and attached webcams to capture overhead footage, ensuring boxes were properly sealed after passing through sealing machines and checking for any damage. We made precise adjustments to camera angles and composition to capture all necessary information through video.
On automated lines, packages move continuously along conveyor belts, so configuring continuous filming capabilities is crucial. Since you can't retrieve codes from packages that have already passed, proper filming program configuration is essential.
For this case, we configured the system to automatically start filming when the automated line scans Box A's code. When the next box (Box B) gets scanned, filming for Box A immediately ends and Box B's filming begins.
However, boxes don't move consistently on conveyor belts. If the next box doesn't arrive, filming duration becomes problematic. So we leveraged the maximum filming time setting feature. Since approximately 2 seconds is sufficient for boxes to pass by, we configured automatic filming termination after 2 seconds.
Maximum Filming Duration Feature
When filming, it's recommended to specify maximum filming duration. This prevents extended filming periods when operators leave without stopping recording, and second-by-second settings enable automation line applications as shown above.
Once filming starts, it automatically terminates when either ①the next box's code gets scanned or ②2 seconds elapse after filming begins. After completing customer-customized settings considering existing automated equipment, conveyor belt speeds, and mount positions, we finished the on-site installation.
Videos captured on automated lines can be reviewed by our clients in real-time. Clients can immediately verify box conditions and damage status for each shipment, and if needed, can batch-send all filmed videos to respective customers at once.
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This way, we completed on-site configuration that maintains existing automated line processes while enabling our client to verify box damage status as desired, based on site conditions.
Customers inevitably react sensitively to damaged packages. Therefore, verification and video proof of normal box shipment at the final shipping stage are essential. Through this installation, our client now double-checks final shipments even on automated lines, improving delivery quality and customer trust.
Even smart logistics centers utilizing automated equipment experience unexpected errors. Today's featured case required verification that shipments went out in proper box condition. To improve shipping quality, problems can be solved through automatic filming at final stages.
Recently, we're seeing clients considering solution implementations to address automated line blind spots. When implementing solutions on automated lines, remember that maintaining existing equipment and processes while enabling natural integration is absolutely critical!
