J.ESTINA, Solve Customer Claims Clear Evidence
As the number of online orders increases, so do calls from customers. Before implementing Realpacking, J. ESTINA was using security camera to record packaging footage, which meant that when a customer claim came in, it would take a long time to find the CCTV footage, and responding to the claim would be time-consuming and frustrating for the customer service representative. This was one of the reasons why J. ESTINA came to Realpacking.