Have you been unable to use the Realpacking solution because you're a Mac user? Do you want to integrate with an IP camera you are already using without additional equipment? With the latest update to the Realpacking recording program, both are now possible. Check the details below!

When claims or inquiries arise from sales channels like offline franchise stores or online marketplaces, rapid and accurate problem identification and response are essential. Such systematic response systems can increase customer loyalty long-term while maximizing franchise operational efficiency. We hope this RealLog provides valuable insights for businesses simultaneously managing offline store and online customer shipments to improve their customer service.

Recently, we've had consecutive meetings with companies handling diamonds, precious metals, and luxury watches. From distributors handling Rolex, Omega, and Cartier products to diamond rough distribution companies. Listening to the common concerns these businesses share reveals unique realities specific to the ultra-high-value product industry.

Even smart logistics centers utilizing automated equipment experience unexpected errors. Today's featured case required verification that shipments went out in proper box condition. To improve shipping quality, problems can be solved through automatic filming at final stages. Recently, we're seeing clients considering solution implementations to address automated line blind spots. When implementing solutions on automated lines, remember that maintaining existing equipment and processes while enabling natural integration is absolutely critical.

Recently, we've seen a surge in inquiries about video recording solutions from brands considering overseas expansion and logistics companies with global operations. This trend stems from the growing challenges in international customer communication as the content industry, particularly K-pop, continues its global expansion.

RealPacking has been honored as a winner at the 26th Japan Automatic Recognition System Awards, hosted by the Japan Automatic Identification System Association in 2024. 🎉

Include a packaging video in your delivery texts and customize the Video Message page to reinforce your branding.

Many companies are using our solution by inserting a Realpacking video URL in their delivery text messages and customizing the Video Message pages, thereby creating a differentiated delivery experience and brand image. With Realpacking, not only can you resolve malicious claims, but you can also increase retention and enhance your branding.

Realpacking allows customers to view videos directly within your app through API integration. When customers watch Realpacking videos within the app, they develop trust in the brand and their satisfaction increases. Brands can prevent churn and increase return visits and active users by showcasing Realpacking videos within the app.

Realpacking offers various recording types, making it convenient to use according to the processes and systems of different logistics centers. Whether handling large or small quantities, it can be easily integrated with your own logistics program or other WMS. Additionally, even without integration, Realpacking can be used independently in multiple ways, making it versatile for any company.

Banhae believes that logistics is not just an act but an integral part of the service our customers receive. That's why we meticulously capture and send the entire process through Realpacking videos. Our actual reviews often mention how detailed and trustworthy the Realpacking videos are.

LX Pantos is solving following problem with Realpacking: Based on the visual video recordings of Realpacking for each product order, field logistics personnel, shipper logistics business teams, marketing teams, and CS representatives can immediately check the necessary areas, reducing unnecessary processes and time.

Smeg uses Realpacking to record videos at the factory inspection and maintenance center. At the outgoing inspection center, they record videos to ensure there are no abnormalities in the product as it leaves the factory. At the maintenance center, they record every process, from receiving products to checking the product for whether the exterior and internal functions are working normally after A/S through Realpacking.

LG H&H introduced Realpacking to check for possible defects in the automated line when shipping products. When a scanner on the conveyor belt recognizes a QR code, Realpacking automatically record the products in the box. The principle of Realpacking is that when the scanner recognizes the QR code, it automatically starts and stops recording, without requiring any additional action by the operator.

To build strong trust with customers, Balaan has been working with Realpacking, an essential logistics system for the luxury industry. As part of the care process, Realpacking records the condition of the product during the packaging process. It is the only process that customers can see among the "Balaan Care program," which is why it has the highest customer satisfaction rate among Balaan services.

Bun-gae Marketplace uses Realpacking to record video footage of the arrival and departure of products. They start filming from the moment the product is unboxed from the seller and automatically record the condition of the product on video. These videos can be found in Realpacking's CMS within 10 seconds with simple information.

Anyone with children or who loves clothes has to deal with unwanted clothes at some point. Corner Market, a fashion resale platform, allows you to sell and buy kids' clothes that they have outgrown or clothes that you no longer wear. Apply to sell within the Corner Market app, and your items will be reviewed and merchandised by a team of expert MDs. The products are then resold on the Corner Market at a lower price than the original price. Corner Market is building trust with customers by uniquely using Realpacking's features. Let's see how they're using Realpacking.

Since implementing Realpacking, claim process time has been significantly reduced. When a claim comes in, Realpacking instantly finds the video of the incident by putting the invoice number. All HY has to do is check the video to determine the cause of the claim, share the video with the owner based on fault, and resolve the claim. Realpacking eliminated unnecessary time wasted and increased our efficiency.

Customers who purchase without seeing products become more sensitive to minor issues like shipping damage or initial defects. Moreover, appliances aren't one-time purchases. Given their extended usage periods, brands must take responsibility for the entire process, including post-purchase after-sales service, for consumers to make confident choices. Consequently, many appliance brands are building systematic approaches using Advanced Video Documentation Systems to earn trust throughout the shipping to after-sales process.

There was a time when selecting a logistics provider only required checking whether "costs are reasonable" and "deadlines are met." However, as the e-commerce environment has grown more complex and customer expectations have risen, the relationship between brands and logistics partners has evolved. Recently, when brands search for 3PL and fulfillment providers, they're looking beyond speed, scale, and cost to evaluate "how well they manage shipments without issues."

Returns are no longer simply about changing one's mind—they now represent rejection based on inspection results. Purchases don't end with delivery but receive another evaluation through "inspection," and reverse logistics has evolved beyond simple recovery-centered processing into a system that operates around customer judgment and evidence.